Delivery & Returns

• Delivery is available worldwide.
• Shipping is flat rate. The fee to your location can be seen on the checkout page. Description of available services is below.
• All items are made and dispatched by Silas Perry and Perla Coronel from our workshop in Taoyuan City, Taiwan.

Available Shipping Options

 

USA

• FedEx Priority (1-3 business days). Trackable via FedEx.
• EMS (4-5 days). Trackable via USPS.
• Registered Airmail (7-10 days) Limited online tracking via Taiwan Post.
  • Note: Only partial online tracking is available for this method. If you prefer to receive full online tracking updates, please choose one of the other shipping methods.

Canada

• FedEx (1-3 business days). Trackable via FedEx.
• EMS (4-5 days). Trackable via Canada Post.
• Registered Airmail (14-18 days) Limited online tracking via Taiwan Post.
  • Note: Only partial tracking is available for this method. If you prefer to receive full online tracking updates, please choose one of the other shipping methods.

Australia

• FedEx Priority (2-5 business days). Trackable via FedEx.
• EMS (4-5) days. Trackable via Australia Post.

Singapore

• FedEx Priority (1-2 business days). Trackable via FedEx.
• EMS (2-3 days). Trackable via Singapore Post.
• Registered Airmail (6-8 days). Trackable via Singapore Post.

Europe

• FedEx Priority (2-5 business days). Trackable via FedEx.
• EMS (4-5 days). Trackable via your local Post’s website.
• Registered Airmail (7-11 days). Trackable via your local Post’s website.*
• Air Parcel (~10-14 days) is also available to some countries. Trackable via your local Post’s website.

*Registered airmail shipments for Denmark and Spain are a little longer, at 13-16 days and 14-20 days, respectively. For the UK, Denmark, and Italy, partial online tracking (via Taiwan Post) is available. 

Hong Kong, Macao, and Mainland China

SF Express (3 days). Trackable via SF Express.

Japan and Korea

• FedEx Priority (1-2 business days). Trackable via FedEx.
• EMS (2-3 days). Trackable via your local Post’s website.
• Registered Airmail (6-8 days). Trackable via your local Post’s website.*

*For registered airmail shipments to Korea, partial online tracking only (via Taiwan Post) is available.

Taiwan

• Registered Mail or SF Express (next business day).

Other Shipping Destinations

• FedEx Priority. Delivery times vary by location, but generally arrive in 1-7 days. Trackable via FedEx.
• EMS. Typically arrives within 5 days. Trackable via your local Post’s website.
• Registered Airmail. Estimated transit times by country can be found in this table under the first column. Trackable via your local Post’s website.*

*Only partial online tracking (via Taiwan Post) is available for the following countries: the USA, Canada, Australia, Italy, Russia, Denmark, South Africa, and South Korea

Returns

Ready-made items may be returned, unused in the original packaging assuming they were not personalized. 

Made to order or custom items may generally not be returned as they are made to your specifications. If you are not satisfied with the product, please contact me to resolve the issue.

Personalized items may not be returned.

FAQ

What does the partial tracking cover?

Typically, this shows the acceptance date, export date, arrival date in the destination country, and when the item makes it to the distribution center in your country. For additional information about your package’s status, please contact your local postal service.

What service is used to mail the items?

For registered airmail or EMS, items will be shipped via Taiwan Post. Delivery will completed by the postal service in your country.

I haven’t received my item yet.

Local postal service or customs delays do happen from time to time, especially during the busy times of the year. For further information concerning delivery, please contact your local Post or the appropriate courier. 

How is the item packaged?

Items are presented in a Leatherbound dust bag inside a gift box. The gift box is protected by a hard mailer box (or in the case of single item FedEx shipments, FedEx branded packaging is used).

Will I have top pay import duties?

That depends on the policies of your country of residence. Some popular shipping destinations including the USA and Singapore don’t incur duties under normal circumstances.