Delivery & Returns

Delivery

Free Shipping Worldwide

All products are eligible for free shipping via registered mail. The average transit time is about 10 days. Estimated transit times by country can be found in this table under column ‘Air’.

For the free shipping option, tracking information is provided, but updates are dependent on your home country’s postal service. Some of our popular shipping destinations, including the US and Canada, do not provide tracking updates.

Express Shipping

Express Mail, with an average transit time of 4 days, is also available at additional charge. All Express Mail shipments are tracked to your doorstep.  Transit time by country can be found here.

Lead Time

If you order a made to order item, we will contact you with an estimated ship date shortly after your order is confirmed. Our typical lead time is about a week, but can vary throughout the year.

If the lead time is unacceptable to you, you’re welcome to cancel your order without any fees.

If you order a ready-made item, we will ship it out in 1-2 business days.

Location

We are an American company registered in New Mexico, USA.

All items are made and shipped from Taiwan where the owner & maker has resided since 2012.

Returns

Made to order items may not be returned as they are made to your specifications. If you’re unhappy with the product, contact us and we’ll find a resolution.

Ready-made items may be returned, unused in the original packaging.